Returns & Guarantee

Guarantee

The exact geometry you see in the builder is what we print, and it should arrive looking flawless. If a piece shows up with a defect — a print flaw, warping, a cracked holder, a scratched board — or was damaged on the way to you, we'll replace it free of charge, shipping included.

What's Covered

• Print defects (layer separation, cracking, warping)
• Board finish issues on arrival (deep scratches, dents)
• Damage in transit
• Receiving pieces that don't match your configuration

What's Not Covered

• A measurement entered incorrectly at order time (though talk to us — we'll help fix it affordably)
• Damage from misuse, drops, or modifications
• Normal wear over time

Not sure if your issue qualifies? Just ask. We err on the side of taking care of our customers.

Why sets are final sale

Each holder is printed for one specific bottle — yours. A returned set can't be resold to anyone else, so we can't offer change-of-mind returns the way an off-the-shelf shop can.

What we can do: if a holder doesn't fit the way you hoped, we'll help you correct the measurement and discount the replacement print. Reach out before it gathers dust.

How claims work

1. Contact us within 30 days of delivery with your order number
2. Attach photos of the issue
3. We reprint the affected pieces or refund you — usually the same week

Refunds go back to your original payment method within 5–7 business days. Your bank may take an additional 3–5 days to post it.